[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.fawo.cz\/nenastvete-klienta-nevhodne-napsanym-e-mailem\/#Article","mainEntityOfPage":"https:\/\/www.fawo.cz\/nenastvete-klienta-nevhodne-napsanym-e-mailem\/","headline":"Nena\u0161tv\u011bte klienta nevhodn\u011b napsan\u00fdm e-mailem","name":"Nena\u0161tv\u011bte klienta nevhodn\u011b napsan\u00fdm e-mailem","description":"E-mail se stal d\u00e1vno b\u011b\u017en\u00fdm zp\u016fsobem komunikace mezi jednotlivci i firmami, proto\u017ee je rychl\u00fd, levn\u00fd a snadno pou\u017eiteln\u00fd. M\u00e1 v\u0161ak…","datePublished":"2017-05-18","dateModified":"2017-05-18","author":{"@type":"Person","@id":"https:\/\/www.fawo.cz\/author\/#Person","name":"","url":"https:\/\/www.fawo.cz\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/2dfb47fe8ef5e1795dc8fdf9fc01f7f6e0de0c5b588d6a35abd2f00b6a65d2be?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/2dfb47fe8ef5e1795dc8fdf9fc01f7f6e0de0c5b588d6a35abd2f00b6a65d2be?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"fawo.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.fawo.cz\/wp-content\/uploads\/img_a288975_w1767_t1500374772.jpg","url":"https:\/\/www.fawo.cz\/wp-content\/uploads\/img_a288975_w1767_t1500374772.jpg","height":0,"width":0},"url":"https:\/\/www.fawo.cz\/nenastvete-klienta-nevhodne-napsanym-e-mailem\/","wordCount":464,"articleBody":"E-mail se stal d\u00e1vno b\u011b\u017en\u00fdm zp\u016fsobem komunikace mezi jednotlivci i firmami, proto\u017ee je rychl\u00fd, levn\u00fd a snadno pou\u017eiteln\u00fd. M\u00e1 v\u0161ak mnoho limit\u016f, kv\u016fli nim\u017e b\u00fdv\u00e1 \u010dasto zdrojem nedorozum\u011bn\u00ed.P\u0159\u00ed\u010diny e-mailov\u00fdch nedorozum\u011bn\u00ed\u00a7\u00a0 Informa\u010dn\u00ed p\u0159et\u00ed\u017eenost: n\u011bkter\u00fdm mana\u017eer\u016fm chod\u00ed a\u017e stovky email\u016f denn\u011b, proto mnoh\u00e9 ani ne\u010dtou. Nem\u00e1te tedy jistotu, jestli si adres\u00e1t va\u0161\u00ed zpr\u00e1vy v\u016fbec v\u0161iml.\u00a7\u00a0 P\u0159epln\u011bn\u00e9 emailov\u00e9 schr\u00e1nky, kter\u00e9 p\u0159\u00edjemci nemaj\u00ed \u010das vypr\u00e1zdnit.\u00a7\u00a0 E-mailov\u00e1 komunikace se stala n\u00e1hra\u017ekou b\u011b\u017en\u00e9ho osobn\u00edho kontaktu a spole\u010densk\u00e9 konverzace, n\u00e1hra\u017eka spole\u010densk\u00e9ho kontaktu. N\u011bkte\u0159\u00ed zam\u011bstnanci si zvykli pou\u017e\u00edvat e-mail k \u0161\u00ed\u0159en\u00ed firemn\u00edch klep\u016f, doprov\u00e1zen\u00fdch pestr\u00fdmi emotikony.\u00a0\u00a0\u00a7\u00a0 Z d\u016fvodu sp\u011bchu a stresu kles\u00e1 porozum\u011bn\u00ed psan\u00e9mu textu. To vede k velmi voln\u00fdm v\u00fdklad\u016fm a\u017e p\u0159ekroucen\u00ed informac\u00ed.Jak postupovat p\u0159i psan\u00ed e-mailuPostup je stejn\u00fd jako u ka\u017ed\u00e9 p\u00edsemn\u00e9 komunikace:– promyslete si a napl\u00e1nujte text– pi\u0161te– upravujteDoporu\u010duje se pou\u017e\u00edt pyramidovou strukturu. To znamen\u00e1: nahoru hned za pozdrav um\u00edst\u011bte hlavn\u00ed sd\u011blen\u00ed. Sd\u011blen\u00ed se pokuste vt\u011bsnat i do p\u0159edm\u011btu zpr\u00e1vy.Pro ka\u017ed\u00fd kl\u00ed\u010dov\u00fd bod vytvo\u0159te kr\u00e1tk\u00fd odstavec nebo p\u0159idejte odr\u00e1\u017eku.E-mail zakon\u010dete v\u00fdzvou k akci – jak\u00fd konkr\u00e9tn\u00ed krok m\u00e1 adres\u00e1t u\u010dinit.Dodr\u017eujte n\u00e1sleduj\u00edc\u00ed z\u00e1sady\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Vyjad\u0159ujte se jasn\u011b a srozumiteln\u011b\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Minimalizujte mno\u017estv\u00ed informac\u00ed, aby p\u0159\u00edjemce nemusel proch\u00e1zet zbyte\u010dn\u011b dlouh\u00fdmi zpr\u00e1vami\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sd\u011blen\u00ed vlo\u017ete do p\u0159edm\u011btu zpr\u00e1vy a \u00favodem je stru\u010dn\u011b zformulujte, ne v\u0161ak jako nadpis\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Text nezv\u00fdraz\u0148ujte, nepodtrhujte, nepou\u017e\u00edvejte tiskac\u00ed a tu\u010dn\u00e9 p\u00edsmo\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Vyhn\u011bte se v\u00fdzv\u00e1m typu „Nal\u00e9hav\u00e9!“ „\u010ct\u011bte ihned!“\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Nepi\u0161te nic, co byste nesd\u011blili v osobn\u00edm kontaktu, abyste nevyvolali nedorozum\u011bn\u00ed a h\u00e1dky\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Nepou\u017e\u00edvejte emotikony, symboly a hloup\u00e9 nebo nesrozumiteln\u00e9 zkratky\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 P\u0159ed odesl\u00e1n\u00edm zpr\u00e1vy zkontrolujte obsah, pravopis a interpunkci\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Adresu p\u0159\u00edjemce vlo\u017ete a\u017e po naps\u00e1n\u00ed a zkontrolov\u00e1n\u00ed e-mailu, abyste omylem neodeslali nedokon\u010den\u00fd e-mail nebo e-mail pln\u00fd emoc\u00ed a pravopisn\u00fdch chyb\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Nezapome\u0148te, \u017ee e-mail m\u00e1 ve\u0159ejn\u00fd charakter. Vyhn\u011bte se v\u0161emu, co by mohlo v\u00e9st k pr\u00e1vn\u00edm spor\u016fm, nebo co by mohlo b\u00fdt pou\u017eito proti v\u00e1m\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Nepos\u00edlejte spamy, ale jen nezbytn\u00e9 informace a pouze t\u011bm, kdo je opravdu pot\u0159ebuj\u00ed\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Nerozes\u00edlejte zbyte\u010dn\u00e9 kopieA je\u0161t\u011bposledn\u00ed doporu\u010den\u00ed: \u010cist\u011bte a vyprazd\u0148ujte pravideln\u011b svou e-mailovou schr\u00e1nku.                                                                                                                                                                                                                                                                                                                                                                                                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